13.2.1 M.S Furnishings will notify you by way of email when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

13.2.2 If M.S Furnishings receives no communication from you, within 5 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

13.2.3 Delivery charges are calculated by us as part of the checkout of your order process, and are calculated by using the distance between your delivery address and our nearest distribution centre. If we discover an error in the price of goods that you have ordered we will let you know as soon as possible. We will give you the option of reconfirming the order at the correct price or cancelling the order.

13.2.4 For delivery to the Channel Islands, Isle of Man, Scottish Islands, Northern Island and the Republic of Ireland where we are able to obtain quotations, again additional charges will apply.

13.2.5 We will deliver the goods you have ordered to the address you gave us for delivery at the time you place your order.

13.2.6 We aim to deliver your furniture within the times quoted on our Website when you place your order. Those are quoted as the estimated time that we believe we can deliver to you based on stock levels and/or delivery times from our suppliers. Where multiple items have been ordered we will try to deliver them all at the same time by the longest delivery time quoted, unless you request a split delivery. This additional service will be subject to a further carriage charge. If the circumstances of your order change we will inform you.

13.2.7 If delivery is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

13.2.8 We have limited storage facilities, and will try to deliver your order as quickly as possible, usually within seven days.

13.2.9 The delivery times quoted on the Website are for delivery to postcodes which fall within our normal delivery areas of 40 miles radius from our premises. Should, your postcode fall outside our normal delivery area

then delivery times may vary. We will inform you of this when confirming acceptance of the order.

13.2.10 You will become the owner of the goods (and be liable for their loss and destruction) at the time of delivery provided that we have received payment in full from you for the goods.


13.2.11 All deliveries must be signed for. If you are out when the delivery team arrives, they will leave a card with a contact number for you to call them and arrange a new delivery date. Please note there may be an additional charge for this.


M.S Furnishings aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

13.2.1   If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return.  M.S Furnishings is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.

13.2.2   If any Goods you have purchased have faults when they are delivered to you, you should contact M.S Furnishings within 28 days to arrange collection and return.  M.S Furnishings is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

13.2.3   If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

13.2.4    If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to M.S Furnishings within 10 days and arrange collection and return.  M.S Furnishings is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

13.2.5   You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 working days after the Goods have been delivered.  If you change your mind about the goods within this period, please return them to M.S Furnishings within 7 working days of receipt.  You are responsible for paying shipment costs if Goods are returned for this reason.

13.2.6   Certain goods are exempt, for instance an item of furniture which has been taken out of its sealed packaging in which it was delivered or special order or bespoke items ordered.


16.2.7   You must inform us in writing during the cooling off period that you are cancelling the order. (emails are accepted).

16.2.8   If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid for the goods, including the delivery charges within 30 days of your cancellation being accepted.

16.2.9   If you have decided to cancel goods after receipt, the goods must be returned to us as soon as possible. You are the owner of the goods, once they have been delivered to you, and you are liable for their loss or destruction.

16.2.10 We will refund to you all the money paid for the unwanted goods in question, including the original delivery charge if applicable, and excluding the cost of collection if that service has been rendered by us. The refund will be made in full. However, if the returned goods have not been properly looked after by you with reasonable care, and are not in the same good condition than they were in when delivered to you, we reserve the right to pursue a claim against you separately.

16.2.11If you wish to return Goods to M.S Furnishings for any of the above reasons, please contact us using the details on to make the appropriate arrangements.

16.2.12If you wish to return the goods on the basis that you are not satisfied with the product, we will accept your decision. However, that will be subject to a fee of 10% of the total charge for the item being paid to us. Further, you will be responsible for all the cost of returning the item to us.

16.2.13We confirm that all products will be checked by us, before being dispatched to you.

16.2.14M.S Furnishings reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to: use or enjoyment that you may have already had out of the Goods; characteristics of the Goods which may cause them to deteriorate or expire rapidly; fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened; discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.


Such discretion to be exercised only within the confines of the law.